Frequently asked questions
Can't find your answer? Message Mr. Kasane James on WhatsApp: +267 7603 9818.
How do I book?
Choose your dates on the Book page to see live availability and prices, then fill in your details. We hold your booking while you pay the deposit. You can also book on WhatsApp.
When is my booking confirmed?
As soon as we receive your deposit. Until then it is held for a limited time, shown on your booking page and in your email. If the deposit doesn't arrive in time, the booking is released.
How can I pay?
By bank transfer, Orange Money or card. The lodge sends payment details after you book. Where online card payment is available, you'll see a 'Pay online' button on your booking page.
Do you have resident rates?
Yes. Tick 'Botswana resident' when you search to see resident prices where they apply. You may be asked for proof of residency on arrival.
Can I bring my own tent, rooftop tent or overland truck?
Yes. Our campsites are shaded and spacious, with room for 4x4s, trailers and overland trucks. Camping is priced per person per night.
Do I need a 4x4?
Not to reach the lodge. You only need a 4x4 to self-drive inside Chobe National Park. Our game drives use open safari vehicles, so you don't need your own.
Are children welcome?
Yes. Children aged 11 and under are counted separately when you search, and child rates apply where shown.
Can I add activities later?
Yes. Add them when you book, or message us on WhatsApp at any time before or during your stay.
How do I cancel or change a booking?
Open the link in your booking email and use 'Request cancellation', or message us on WhatsApp. Our cancellation terms are on the Terms page.
What currency are prices in?
All prices are in Botswana pula (BWP). Card payments are charged in pula; your bank sets the exchange rate.